Policies

Class Reservation Cancelation/Rescheduling Policy

Class reservations must be canceled or rescheduled 24-hours prior to class time or your account will be charged the full reservation amount.

Damage Policy

An annual, 1-time surcharge will be added to each customer's first annual purchase of a Discount (10-Class) Passes. This fee covers any damage to IndoorPower equipment including, but not limited to, cadence sensors, heartrate earlobe sensors, communication cables & wires, trainer stands & knobs, electronic control modules, and load generators. Accidents are unfortuante, but they happen frequently enough that this annual fee has become necessary.

Payment Processing

All Drop-In classes and Class Pass purchases require payment at the time of reservation. Surcharges for 90-Minute Intervals classes will be added to the payment account you have on file and will be processed weekly.

Class Pass Expiration

All 10-Class Passes expire 6 months from the date of enrollment, and all Drop-In Class Passes expire 30 days after enrollment.

Empty-Class Policy

Classes starting at 8am or later with zero reservations may be cancelled 1 hour prior to class time & will be removed from IndoorPower's website class schedule. Classes starting before 8am with zero reservations may be cancelled 12 hours prior to class time & will be removed from IndoorPower's website class schedule.

Refund Policy

IndoorPower does not issue cash refunds but will credit accounts when deemed appropriate.