Policies

Class Reservation Cancellation/Rescheduling Policy

Class reservations must be cancelled or rescheduled 24-hours prior to class time or your account will be charged the full reservation amount.

Damage Policy

An annual, 1-time surcharge will be added to each customer's first annual purchase of a Discount (10-Class) Passes. This fee covers any damage to IndoorPower equipment including, but not limited to, cadence sensors, heartrate earlobe sensors, communication cables & wires, trainer stands & knobs, electronic control modules, and load generators. Accidents are unfortuante, but they happen frequently enough that this annual fee has become necessary.

Payment Processing

All Drop-In classes and Class Pass purchases require payment at the time of reservation.

Class Pass Expiration

All 10-Class Passes expire 6 months from the date of enrollment, and all Drop-In Class Passes expire 30 days after enrollment.

Empty-Class Policy

Classes starting at 8am or later with zero reservations may be cancelled 1 hour prior to class time & will be removed from IndoorPower's website class schedule. Classes starting before 8am with zero reservations may be cancelled 12 hours prior to class time & will be removed from IndoorPower's website class schedule.

Refund Policy

IndoorPower does not issue cash refunds but will credit accounts when deemed appropriate.

Gift Certificates/Vouchers

IndoorPower gift certificates & donation vouchers are non-transferable* and abide by our standard cancellation & expiration policies.

*Donation vouchers are limited to new clients only and may be transferred from an existing client to a new client.

Cyclist vs. Automobile 100% Discount Pass

It's a sad fact that at some point in time, most of us - if not all of us - will have a collision with a motor vehicle. The stress which accompanies injury & healing heaped on top of all the work that goes along with repairing or replacing your bike, your helmet, and your SKIN can be demoralizing, highly discouraging.

So we offer any injured cyclist who as had the misfortune of going head-to-head with an automobile the opportunity to rehab the injury via 10 free, modified-intensity cycling classes to help get you back into the swing of riding - all in the safety of an indoor environment.